We would all probably be shocked (but not surprised) if we were to add up how much time is spent in our workplaces Googling and trying to resolve IT issues in lieu of having an in-house IT team. Not only does this take away time from the tasks we are qualified to address, but it also slows the efficiency of the overall business.
Hiring an IT employee is one solution, but there’s an even better option worth your consideration. Working with a Managed IT Services provider.
In this article we take a look at:
- What are fully managed IT services?
- What are the services a provider can offer?
- Benefits of managed IT services
What are fully managed IT services?
Fully Managed IT Services is essentially IT support from an external provider. They tend to work remotely, but can also offer inhouse visits should your company require it.
What are the services a provider can offer?
Microsoft 365 support
Whether you’re planning on migrating over to O365 or need a hand with general file structures and day to day 365 support, a quality managed IT services provider can get the job done so you can get on with yours.
General IT guidance
Trouble shooting for daily issues, or needing a hand onboarding a new employee with their remote or in-house IT set-up? Managed IT services can guide you through any IT challenges with dependable support to keep your business running smoothly.
IT security
Customised IT security solutions can be put in place for your business by your service provider to protect the data of your business and that of your customers. Having appropriate security measures in place across your IT infrastructure can bring peace of mind for the stakeholders within the business and build trust with your clients.
In the event of a security breach, your system can quickly be secured and the issue at hand addressed.
Cloud Services
If your business is ready to migrate to the cloud, or you’re already set up and need general cloud support, managed IT services can be on call for your queries. Your provider can also ensure that the correct data access is granted to each member of staff to ensure your files are secure.
Hardware and software procurement
When you need to upgrade your business IT hardware and software, managed IT service providers can get you the best prices on the market and advise you on which options would best suit your requirements.
Benefits of managed IT services
We’ve rounded up the key benefits of hiring and working with Manged IT Service providers.
Benefit 1: Cheaper than hiring a member of staff
The majority of providers of Managed IT Services would charge a fixed monthly or annual rate. This can help with forward planning the budget and ultimately be a great deal more affordable than hiring an in-house member of staff who focuses on I.T.
While it might be an appealing idea to have an IT specialist in your ranks in house, remember that hiring a member of staff also requires payment of leave entitlements and super, as a minimum.
Benefit 2: Access to a wide range of knowledge
Another benefit of using managed IT services is the likelihood that you will have access to a wide range of IT knowledge within the service provider team. This can be hugely beneficial if you’ve got specific requests or concerns that an Indvidual member of IT staff might not be able to answer as they only specialise in a couple of areas.
Benefit 3: Available around the clock
Check with any Managed IT Services provider to see when their hours of operation take place. Chances are, you’ll have a lot more access to support than an in-house employee. The main reason being you have a team of experts supporting you instead of one person, meaning someone can be working on updating your systems, whilst another can be taking your call for something that’s fallen over.
Benefit 4: Improved efficiency
Quite possibly one of the biggest perks of working with an IT Services provider is the rapid improvement when it comes to overall workplace efficiency. Gone are the days of a couple of members of staff absorbed in trying to resolve an IT issue at work.
Ready for IT support?
As Melbourne’s leading Managed IT Services Provider, we empower you to focus on running and growing your business, while we handle your IT. Call our experienced IT Support team to discuss your requirements and how working with a Managed IT Services Provider could be a game changer for your enterprise.
